SHIPPING, RETURNS AND EXCHANGES
HOW MUCH DOES SHIPPING COST?
Shipping is included free of charge.
WHERE IS MY ORDER?
At any time of the order and supply process, you can contact us and we will tell you at what stage your order is. You can contact us by phone or by email.
WHERE DO YOU DELIVER?
We deliver Australia Wide
WHAT IS THE MANTRA UNIFORMS RETURNS POLICY?
We will accept returns for garments which have not been modified, so long as you contact us within 14 days of purchase.
HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?
Simply contact us by phone or email to arrange your return.
WHAT HAPPENS IF MY PRODUCT IS FAULTY?
Mantra Uniforms takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 30 days ago, please contact our Customer Service team on 1300 724 322 (between 7am and 5pm AEDT Monday to Friday) who will advise and assist with the returns process. Mantra Uniforms will ensure all costs associated with returned goods, including delivery, is at no expense to you.
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM?
Whether your item was faulty or you've just changed your mind, Mantra Uniforms provides three returns options:
- 1. Exchange for an alternate size/colour (subject to stock availability)
- 2. Store Credit to your Mantra Uniforms online account (for customers with a Mantra Uniforms member account)
- 3. Refund to your original method of payment (e.g. Credit Card or PayPal)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Mantra Uniforms. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
WHO GETS REFUNDED IF I RETURN A GIFT?
The refund will be credited to the original card or account used to purchase the gift.